5dimes Customer Service Number

1. What is this action about?

   5Dimes has reached an agreement with the U.S. Department of Justice and stopped serving the U.S. market until able to do a legal re-entry of it. Pursuant to the agreement, 5Dimes will return all U.S. customer funds. To serve this purpose, the Government has authorized 5Dimes to contract with a third-party claims administrator, to transfer the unclaimed funds to that administrator, and for the administrator to attempt to return those unclaimed funds to the customers. Any unclaimed funds remaining as of September 30, 2021 will be deemed forfeited to the U.S. Government.

   Back To Top
2. Why did I receive a notice?

   If you received the Notice, 5Dimes was not able to pay your account balance by the time they suspended their processing. Monies not refunded by the company were transferred to the 5Dimes Refund Administrator to continue the refunding efforts.

   Back To Top
3. Will you report my information to U.S. law enforcement?

   The U.S. Department of Justice did not request nor requires individual information reporting as a condition for authorizing the third-party administrator, 5Dimes Refund Administrator, to enter into and fulfill the contract of administering the return of 5Dimes U.S. customer unclaimed funds.

   Back To Top
4. Who is eligible to receive a refund?

   To qualify for a payment from the fund, you must satisfy the following eligibility criteria:

   1. You must have deposited funds into an account with 5Dimes; and
   2. Your account with 5Dimes must reflect a last known account balance of greater than $0.00.

   You are excluded from participation in the account refund process if you are:

   • a past or present employee of 5Dimes or any of its past or present affiliates;
   • a past or present shareholder of 5Dimes;
   • a past or present officer or director of 5Dimes or any of their past or present affiliates;
   • a defendant in any civil action or a claimant in any forfeiture action brought by the Department of Justice related to the violations alleged in this action, or any related action (or any of his or her affiliates, assigns, heirs, distributees, spouses, parents, children, or controlled entities);
   • a person who, has been the subject of criminal charges related to the violations alleged in this action, or any related action (or any of his or her affiliates, assigns, heirs, distributees, spouses, parents, children, or controlled entities); or
   • a person who was flagged by 5Dimes as having engaged in improper conduct.
   Back To Top
5. I did not receive a postcard notice or an email notice, but I believe I am eligible for a 5Dimes account refund.

   Please call or write to the 5Dimes Refund Administrator with your 5Dimes Customer ID, name, email, address, and phone number.

   5Dimes Refund Administrator
   P.O. Box 3186
   Portland, OR 97208-3186
   1-888-490-0114 (Toll-free)

   Back To Top
6. What happens if I do nothing at all?

   Any funds remaining unclaimed as of September 30, 2021 will be deemed forfeited to the U.S. Government.

   Back To Top
7. How do I submit a refund request?

   Beginning November 16, 2020, you may file a refund request online using this website. To submit an online refund request, you will need provide the Unique ID and PIN provided on your Email or Postcard Notice. You will then have the opportunity to choose from the following payment options:

   • PayPal
   • Venmo
   • Digital Mastercard.
   • Physical Check

   For payments $20,000.00 or more, physical check is the only payment option available. PayPal, Venmo, and Digital MasterCard are not available for payments over $19,999.99.

   To start your refund request, please click here.

   Refund requests can only be submitted online through this website. They will not be accepted via phone or mail.

   Back To Top
8. How will I be paid?

   All payments will be made in U.S. dollars.

   Back To Top
9. Will taxes be deducted from any refund paid to me?

   No, any tax liability is the responsibility of the individual receiving the payment. We do not offer any opinion or advice on whether a particular payment is taxable income. If you have any questions in this regard, you should consult with your tax advisor.

   Back To Top
10. How do I contact the 5Dimes Refund Administrator?

    You may contact the 5Dimes Refund Administrator at:

    5Dimes Refund Administrator
    P.O. Box 3186
    Portland, OR 97208-3186
    1-888-490-0114 (Toll-free)

    Back To Top

Thread Rating:

5Dimes Customer Service. Customer service is the most important thing, other than betting, 5Dimes will offer, it's one of the many reason they are one of the Best Online Sportsbooks around. 5Dimes can be contacted via phone, instant chat, or e-mail. Their e-mail comes through quick, but phone. Please call or write to the 5Dimes Refund Administrator with your 5Dimes Customer ID, name, email, address, and phone number. 5Dimes Refund Administrator P.O. Box 3186 Portland, OR 1-888-490-0114 (Toll-free). 5Dimes started as telephone-based sports betting service so you can imagine that their offices are set up for as many customer service agents as they need to keep their clients happy. While they don’t have nearly as many people manning the phones in the age of internet betting, they still have a number you can call if you are having issues.

I'm not sure how I missed this one think I just read the last one they had sent. This came in like 3 minutes prior to the one I just posted, that's a little bit concerning if they are sent from different departments I somehow think they're both automated.
Dear Axel Wolf,
We're sorry, but your BTC payout request of $ x,xxx.xx USD has been rejected.
We thank you for your continued business and are always available if you should have any questions.
Email: info@5dimes.eu
Phone: 1-800-430-5896
- 5Dimes Group Staff -
xxxxxxxxxx - 9/xx/2020 xx:xx:35 PM

I'm not sure how I missed this one think I just read the last one they had sent. This came in like 3 minutes prior to the one I just posted, that's a little bit concerning if they are sent from different departments I somehow think they're both automated.
Dear Axel Wolf,
We're sorry, but your BTC payout request of $ x,xxx.xx USD has been rejected.

Did this email come before you got the call from 5D? If so, it was probably an automated rejection due to not having your verification stuff done (DBA, etc.)....I had to go through all this about 1.5 years ago when I requested a withdrawal. After mine got rejected, I had to spend some time on the phone with their customer service department to get it all straighten out....which now probably takes 10 times as long to get a hold of someone.
It's getting so close to that 30th date in which they turn everything over to an 'independent agency' to disburse the remaining funds, but they don't specify how long that process will take....messy situation to say the least....

5dimes Casino

Wizard
Administrator

I am now waiting on an email that I will have to respond to, and then the payout SHOULD be forthcoming.

Thanks to this thread, I checked my junk Email account, which is what I gave 5dimes. Three days ago they sent the Email below. I just called them and passed the phone verification. I am not awaiting said Email, which I'm supposed to respond to within 48 hours.

Dear Michael,
We need to perform a phone verification as confirmation required to process your current Bitcoin payout request. Since we were unable to communicate, we invite you to give us a call using the phone number registered in your account in order to complete this procedure, so we can process your payment.
We will be waiting for your response in order to proceed with your payment. If we haven’t received a response within 48 hours of sending this message, your payout will be automatically rejected.
For more assistance in this or any other matter, feel free to contact us via Live Help or by dialing our toll free number 1-800-430-5896.
Regards,
Andoni
Payout Team
5Dimes Group

I just missed a call, and then immediately got an email regarding my payout. I called back, and had to verify PIN, name, address, & payout amount.
I am now waiting on an email that I will have to respond to, and then the payout SHOULD be forthcoming.

Did they end up sending you the email last night? I don't see how they aren't working 24/7 until the 30th to try to clear out the accounts....if they are legally trying to get into the US market then they would want to resolve everyone's payouts as quickly as possible, and hope for minimal lawsuits....I got my 48-hour verification Email on Saturday. I just sent in what they asked for about three hours ago. Let's see what happens.

Did they end up sending you the email last night?

I got the email today at 12:30pm eastern. I responded with the info right away.

5dimes Customer Service Phone Number

Wizard
Administrator
I'm happy to say my withdrawal just cleared.SOOPOO

I'm happy to say my withdrawal just cleared.

5dimes Contact Number

Good for you! Now man up and label them a rogue casino in whatever way this website and LCB can do. They have stolen money from bettors by cancelling futures bets without the bettors permission. I assume there is NOTHING in the T's and C's that allows them to do so. Am I missing something? What reason do you have to NOT label them a rogue casino?Gandler

5dimes Customer Service Phone Number